LEAD CASE
My BT phone has never worked, so can I get refund?
Q My contract with BT expired in December and because a new contract was reasonably priced I signed up for Halo3+ (www.bt.com/exp/halo), which is ‘hybrid’ broadband backed up by an EE mobile connection. My package includes a digital phone (pictured), but this has never worked. BT keeps pushing repairs back. Can I get any money back?
Chris Lodge
Yes, BT must refund Chris because it has signed up to Ofcom’s voluntary automatic-compensation scheme. Under this, Chris is entitled to £5.83 for each
