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  • Business Today

    FUTURE READY WORKFORCE

    Mar 18, 2021 3 minutes
    BY ANAND ADHIKARI

    of India’s second-largest private sector bank, ICICI Bank, goes to a retail or a corporate customer for sourcing business, he offers the entire range of products and services from savings account to mortgage to credit cards. When a customer reaches out to any employee (including HR or legal team) at any branch or the corporate centre, he gets to experience the full bank. This is part of a huge business transformation under way at ICICI Bank for aligning nearly 1,00,000 employees with the new

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