Menno R. van Dijk, MSc, currently an operational excellence consultant and trainer, earned a master’s degree in engineering from Delft University of Technology. His innovative views on Lean and tea...view moreMenno R. van Dijk, MSc, currently an operational excellence consultant and trainer, earned a master’s degree in engineering from Delft University of Technology. His innovative views on Lean and teamwork led to the development of Super7 Operations within ING. He and his wife, Angie, have two children and live near Amsterdam, the Netherlands.view less