NPR

These Women Built Careers In Retail. The Pandemic Tore Through Their Stores

Women hold the majority of jobs in clothing and department stores, gift and souvenir shops. They run cash registers everywhere. Now thousands of stores have shuttered, leaving them jobless.
Heather Wilcox-Nicholls lost her job with Mattress Firm during the pandemic. She had been with the company for about five years and was about to take on a new store as a manager.

When Diana Newcomb looks back at a retail job she had in the 1970s, it sounds bonkers. She and other 20-somethings would sit in the office of a Rhode Island department store and tally sales stubs by hand. They would note sales in a ledger, like this: Five pairs of boys size 6 Levi's — sold.

"I was renting a garage apartment and living off of canned vegetables and Triscuits," she says and laughs. "You know, I thought I was being independent. I was

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