More Lysol, No More Pens In Rooms. Hotels Adapt To Win Back Guests
Hotels have been devastated by the pandemic. To survive, they are adapting with extra-deep cleaning and contactless interactions. And it may mean rooms with no notepads and pens — and no minibars.
In normal times, hotels promote their star chefs or their swanky design upgrades. But priorities have changed. In the age of the coronavirus, the news from Hilton is a partnership — with Lysol.
As hotel guests begin to return, the standard expectation of hygiene has been elevated to "where it's cleanliness almost with a double exclamation point after it," says Phil Cordell, Hilton's global head of
