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    Editorial: United's bulldog blunder

    by Chicago Tribune Mar 15, 2018 2 minutes

    Last April, United Airlines obliterated its customer service reputation by having a passenger dragged off an overbooked flight at O'Hare. As part of its mea culpa, here's what CEO Oscar Munoz pledged to flyers: Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect.

    In the 11 months since then,

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