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  • Los Angeles Times

    There's money to be made in returning e-commerce orders

    by Tracey Lien, Los Angeles Times Dec 22, 2017 3 minutes

    Every week, dozens of people walk into Petals N Wax, a Marina del Rey gift store, to return items they bought from online retailers.

    They bring in blouses from Eloquii, shorts from Chubbies and bags from Everlane.

    The practice would be totally bizarre were it not for the fact that Petals N Wax is partnered with Happy Returns, a Santa Monica start-up trying to make money by making it easier for people to send back e-commerce purchases.

    The company sits at a unique intersection of frustrations: Customers who

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