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Worry And Confusion As Puerto Ricans Scramble To Apply For FEMA Aid

A group of legal professionals is crossing the island trying to help. Meanwhile, the agency says it's finding "innovative and creative ways" to reach people in isolated communities.
Ariadna Godreau, head of Hurricane Maria Legal Assistance, explains to a group of lawyers and law students how to help hurricane survivors fill out FEMA forms. The volunteers met in front of a Home Depot in San Juan.

Across Puerto Rico, hundreds of thousands of people affected by Hurricane Maria are scrambling to apply for assistance from the Federal Emergency Management Agency. For many, it's been a stressful and confusing process. Power and phone lines are down, which makes it nearly impossible for residents to fill out the online form or call the FEMA hotline to ask questions or follow up on the status of their application.

Take the case of Ana Ramos. Hurricane Maria has destroyed her little green cottage on the beach. The front of the house is leaning treacherously inward – and one side of the roof was ripped right off.

"This was my mother's house," says Ramos, 58, starting to cry, dabbing her tears with a white handkerchief. "It's very important to me."

It will take thousands of dollars to

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