Every photographer has had the experience of dealing with an unhappy client (and if you haven't yet, you will at some point!). There's no two ways about it: that situation sucks, and will probably have you second-guessing yourself and your business. Today I am talking with Rachel Utain-Evans about how to handle difficult conversations with unhappy clients while protecting your business and maintaining excellent customer service... all at the same time. Rachel shares invaluable insights from over a decade of experience on how to navigate these conversations from a place of transparency and confidence. I want you to save this episode so you can come back to it the next time a client comes to you with a complaint; Rachel will give you the resources and confidence to handle whatever comes your way confidently and professionally! https://www.rachelutainevans.com/ - Rachel's website where she mentors photographersListen to the 10-part mini-series "The Simple Sales System for Photographers" Listen to the Simple Sales Limited Series Podcast where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love. Join the TCBTH Facebook Group - a supportive, business-focused group for photographers. Leave a review!