In his last week as Acas Chair, Sir Brendan Barber shares his insights from behind the scenes. We find out how he successfully helped resolve the junior doctors dispute, plus his tips on handling conflict, why listening matters and the key issues for working life after the coronavirus pandemic.Plus: what it is really like to be a knight.Episode resources:Acas Policy Paper: Brendan Barber on Building Back: making working lives better after the Coronavirus pandemic.Acas Policy Paper: Managing workplace conflict: the changing role of HRCollective conciliation (resolving disputes between groups of employees and employers): https://www.acas.org.uk/collective-conciliationEarly conciliation (resolving disputes between individuals and employers): https://www.acas.org.uk/early-conciliationTranscriptSarah Guthrie 0:00 Welcome to the Acas Podcast. I'm Sarah Guthrie , part of the communications team here at Acas and today I'm joined by Brendan Barber, who's been Chair of Acas for the last six years and steps down at the end of July. I'm also joined by Shumon Ali-Rahman, who heads up our media team, joining me today to grill Brandon on his time at Acas and everything he's learned. So Brendan, you've been Chair of Acas for six years and before that, you'll be most known for your role as General Secretary of the TUC. I was wondering, what's been your proudest achievement during your years as Acas Chair?Brendan Barber 0:33 I guessed you were going to ask me that. In terms of personal things, dispute resolution is something that you get a buzz if you have been able to help play a positive role in helping to resolve particular big disputes where the dynamics of the way you've handled something might have made a real difference and you can kind of sense that. So some of the particular disputes that I've kind of played a part in - the junior doctors, British Airways one relatively recently with the pilots, the universities dispute a while back - some of those I got personally involved in, if they do move forward in a positive way, then those are things that give particular satisfaction.Shumon Ali-Rahman 1:24 So, the junior doctors dispute, probably one of the most high profile disputes since I've been here at Acas anyway, it was top news story. I still, still record coverage at 1280 pieces of media covering back in 2016 in my head. You led the conciliation team for this dispute. It was considered unsolvable and yet you managed to get a deal. How did you do it?Brendan 1:49 I knew some of the leading figures in the BMA, the doctors union that was in dispute. As the dispute unfolded, I kind of made an approach initially to the BMA to try and get a feel for what the key issues were from their perspective. I did know some people on the government side, also talked to them about it and felt my way towards, you know, reaching a point where potentially both sides might be willing to talk and could see value in perhaps Acas holding the ring. There'd been a lot of distrust on both sides in some of the earlier exchanges in the earlier stages of the dispute. And sometimes that's what the third party can do - create a different kind of arena to try and work through what the issues are and what the differences are. Sometimes in disputes, the sides aren't very good at listening to each other. They're not very good at listening to actually understand what the real positions are with the people on the other side of the table. And again, sometimes a third party can help explain things in ways that the side then actually listens and understands better, perhaps what the other side's perspective isn't on.Shumon 3:05 Conciliation is obviously one of Acas' top services that we provide. But what would you say, what kind of personality attributes do you think it's almost like essential in that kind of role? And what would your tips be?Brendan 3:19 Well, you've got to try and leave your ego outside the room. Sometimes you're dealing with very strong personalities, with st