Nicole Rakowski arrived in Iceland looking for adventure. She left in a wheelchair. In February 2017, Nicole and two friends hiked to a natural hot spring just south of Reykjavík. When they arrived, Nicole took off her boots, changed into her bathing suit and stepped onto the riverbank beside the steaming water. She immediately began to sink into the mud and felt excruciating pain. She screamed for help. Lee Ricasa was taking a relaxing dip in a nearby mud pool when he heard a scream followed by the sight of panicked hikers carrying Nicole and desperately searching for help. A retired firefighter, Lee knew Nicole was in bad shape. She had third-degree burns on her legs and feet. She couldn’t walk. She was drifting in and out of consciousness and could go into shock at any moment. He knew he had to take control of the situation if Nicole was going to survive.We also talk to Tod Schimelpfenig, an instructor at the National Outdoor Leadership School since 1973, about how to treat burns in the wilderness.Visit onstar.com/why-onstar to learn more about the benefits of being an OnStar Member and why Better Never Stops when you're connected by OnStar.