In January of 2004 I launched a public presentation: Society’s 40-year Pendulum. Audiences from Stockholm to Sydney to Vancouver to Myrtle Beach will recall my statement, “2003 was the first year in a 6-year transition from the Idealist perspective to the Civic.”2008 will be the sixth and final year of that transition.Labels like Baby Boomer and Gen-X and Soccer Mom assume a person’s outlook is determined by when they were born. This is a very foolish assumption.Look around and you’ll see that Baby Boomers aren’t Boomers anymore. Most have adopted an entirely new outlook and are becoming part of what’s happening now. By the end of 2008 there won’t be a Baby Boomer left in America. The last, reluctant holdout will finally admit that Woodstock is over, Kennedy is dead, and the Idealism of the 60’s was a wistful dream.In their 1993 book, Generations, Strauss and Howe asserted that western society swings from an Idealist outlook to a Civic perspective and back again with the precision of pendulum. And at the bottom of each arc, the new views introduced by that generation's youth will be adopted by the adults within 6 years of the tipping point.1963 introduced the Idealist outlook we associate with “Baby Boomers.” 1968 was the final year of that transition. By 1969, everyone in America, regardless of their age, was seeing through rose colored lenses.2003 was 1963 all over again, but this time we're headed in the opposite direction.2008 will be the last year of our transition to a Civic perspective.Here’s what to remember when selling in 2008:1. Efficiency is the new Service.Your customer is saying, “Quality and price and quick, please. I’ve got things to do. Thanks.” Service and selection still matter, but not nearly so much as they once did. Inefficient organizations built on high-touch “relationship” selling will decline. Today’s customer is magnetically drawn to efficiency. This attraction will increase over the next few years.2. Authenticity is essential.Listen to the street. “Being cool” has become “Keepin’ it real.”Naiveté is rare today. Your customer is equipped with a bullshit detector that is highly sensitive and amazingly accurate. And the younger the customer, the more accurate their bullshit detector.When selling, remember: If you don’t admit the downside, they won’t believe the upside.Pulitzer Prize-winning journalist Leonard Pitts gave us an example of “keepin’ it real” when he opened his syndicated column recently with the following lines:I’ve got nothing against fame. I’m famous myself. Sort of.OK, not Will Smith famous, or Ellen DeGeneres famous. All right, not even Marilu Henner famous.I’m the kind of famous where you fly into some town to give a speech before that shrinking subset of Americans who still read newspapers and, for that hour, they treat you like a rock star, applauding, crowding around, asking for autographs.Then it’s over. You walk through the airport the next day and no one gives a second glance. You are nobody again.Dave Barry told me this story about Mark Russell, the political satirist. It seems Russell gave this performance where he packed the hall, got a standing O. He was The Man. Later, at the hotel, The Man gets hungry, but the only place to eat is a McDonald’s across the road. The front door is locked, but the drive-through is still open. So he stands in it. A car pulls in behind him. The driver honks and yells, “Great show, Mark!”For the record, I consider Leonard Pitts to be one of the greatest living writers in the world today.