In this episode, restoration practitioner Jennifer Pernfuss talks about how to resolve harassment complaints (and conflict) using a systems inspired approach.If you’ve not had a chance to listen to part 1, we'd highly recommend checking out Workplace conflict (part 1): The balcony view. In part 1, Jennifer and Katie discuss the importance of taking a systemic view in highly charged and complex workplace harassment cases. In this episode, Jennifer walks us through the typical process and procedure of a workplace harassment case; explains the different stakeholders in play; discusses the importance of creating psychological safety; and looks ahead to the type of reform she would like to see happen.Jennifer Pernfuss is a non-practicing lawyer with a degree in Psychology and has maintained a consulting and coaching business for 27 years focusing exclusively on the prevention and elimination of workplace discrimination, harassment and the resolution of workplace conflict and employee complaints. Trained in systems theory, process-oriented psychology and relationship systems coaching combined with her understanding of the law Jennifer develops and implements restorative processes, helps repair strained working relationships and move parties to resolution. For over 18 years, CRR Global has accompanied leaders, teams, and practitioners on their journey to build stronger relationships by focusing on the relationship itself, not only the individuals occupying it. This leads to a community of changemakers around the world. Supported by a global network of Faculty and Partners, we connect, inspire, and equip change agents to shift systems, one relationship at a time We believe Relationship Matters, from humanity to nature, to the larger whole.