What happens when you're thrust into the daunting world of Neonatal Intensive Care Units (NICUs), with a newborn fighting complex health battles? This is the stark reality Cristal Grogan faced when her son Seth was born in Spain. In our conversation with Cristal, she shares Seth's journey and how they consistently outgrew their services and resources at every stage. Cristal illuminates the pressing need for mental health resources for families in similar situations and emphasizes the significance of having someone who listens to parents' fears and anxieties.Do clinicians really understand the power of their words and non-verbal communication in a NICU setting? Cristal offers her unique perspective on this matter as a NICU parent. She highlights the importance of clear communication between healthcare professionals and parents. We also delve into the role of handouts, body language, and follow-ups in this context. Cristal's story is more than just a recollection of events; it's an urgent call to action for more platforms where families can connect with clinicians and share their experiences.  As always, feel free to send us questions, comments, or suggestions to our email: nicupodcast@gmail.com. You can also contact the show through Instagram or Twitter, @nicupodcast. Or contact Ben and Daphna directly via their Twitter profiles: @drnicu and @doctordaphnamd. The papers discussed in today's episode are listed and timestamped on the webpage linked below. Enjoy!