Cecelia Girr is the Strategy Director at TBWA\Worldwide and Director of Cultural Strategy at TBWABackslash. Cecelia’s career has been focused on researching, gathering, and distilling cultural intelligence to understand cultural changes, prevailing sentiments, core issues, and emerging trends. She shares insights from Backslash’s new Future of Employee Engagement report including employees’ desires and concerns, why flexibility and upskilling matter, and the importance of investing in employees’ experiences. Cecelia advocates for healthy employer/employee relationships with life stage-related and tailored benefits that help employees live better lives.     KEY TAKEAWAYS   [02:52] A love of stories prompts Cecelia to study political science, having considered documentary filmmaking!   [04:12] Political science studies power that shapes the world, paying attention to nuance and ambiguity.   [05:43] Explaining cultural intelligence and solutions journalism—which focuses on learning from people trying to solve problems.   [06:51] Gathering intelligence and looking at the unintended consequences of actions and events.   [08:05] Before 2020, workplace culture was emphasized, but more as a ‘cult of work’ mentality.   [08:55] An earlier work revolution to make work sexy and coworkers pseudo family members.   [09:50] The pandemic caused us to recognize ‘toxic’ aspects and develop more healthy employer/employee relationships.   [12:05] Culture isn’t focused on ‘place’, but more on flexibility now and different aspects that are driving our relationship with work.   [13:38] The four big tensions comprising the employee experience today.   [15:20] Cecelia shares her key work-related issues—flexibility is top, then customizing benefits.   [16:37] Cecilia’s friends are focused on flexibility and always on upskilling, since college isn’t enough.   [17:28] How upskilling needs are affecting people of Cecelia’s parents’ age.   [18:44] Heat protection innovation is solving issues for outdoor workers facing hotter temperatures.   [22:00] As the speed of change increases, employees are needing to become educators.   [22:59] How employers are changing their attitude to investing in employees.   [24:25] Upskilling and internal marketplaces are not just for retention, they will be future recruitment tactics too.   [26:20] Companies are trying a variety of flexible options—not clear what the ‘right’ solution is—and employees will find their fit.   [28:31] Some companies are offering employees the chance to experience different countries.   [30:14] Artificial intelligence presents many positive opportunities as well as some concerning elements.   [31:57] Cecelia is excited about new employee benefits that can help people live better lives.   [33:35] Benefits that boost wellbeing—such as those supporting employees at family planning, life, and caregiving milestones.   [35:13] Compensation structures can now be customized to suit employees’ current priorities.   [36:33] Earned wage access—being paid at the end of the shift—enables workers to achieve more financial security.   [37:06] New emphasis on trying to find a wellness-oriented relationship with work.   [38:23] The possibilities of work helping you live a better life—from scheduling to adaptive pay and life-stage customized benefits.   [39:10] IMMEDIATE ACTION TIP: First, encourage transparency, listen to employees’ needs, and make long-lasting efforts to respond. Second, embrace flexibility, beginning by understanding employees’ lives and them as human beings. Third, invest in the employee experience, financially.     RESOURCES   Cecelia Girr on LinkedIn Download The Future of Employee Experience Report at Backslash.com Backslash on Instagram @tbwabackslash     QUOTES (edited)   “Culture in the workplace was not emphasized with an eye towards the health of employees or with the individual at heart.”   “Now when we hear the word culture being used by company leaders, I feel it’s more about showing