Can small enhancements to your customer journey make a memorable impact? Will Guidara, restaurateur, speaker, founder of creative hospitality agency Thank You, host of The Welcome Conference, and bestselling author of Unreasonable Hospitality, believes that any business can take ordinary transactions and turn them into extraordinary experiences. In our most recent interview with Will, we took a deep dive into the valuable service and leadership lessons he’s learned throughout his restaurant career. Today, we expand on that insightful conversation and share five keys to using customer experience as a competitive advantage. From making people feel seen, heard, and welcome to taking a one-size-fits-one approach, this episode is full of practical advice that will make you reconsider the role that hospitality plays in your business and help you transform your approach to customer experience. Tune in today!