Welcome to episode 126, this week was a special week for me as I had the opportunity to attend a two day InStruct course at LinkedIn’s office in London. In this episode I want to address two topics; The experience of spending time with LinkedIn An update on Sales Navigator InStruct is a training programme designed to assist those responsible for implementing and managing the adoption of Sales Navigator in their organisation. It is in effect a ‘train the trainer’ course but is really aimed at corporate in-house trainers rather than an independent external trainer such as myself. Sales Navigator is a premium upgrade version of LinkedIn designed for sales professionals with a focus on a social selling methodology. LinkedIn London In the 8 years I have been a LinkedIn trainer my relationship with LinkedIn has had it’s ups and downs. In the early days of the London office I met some great people who I developed trusting and productive relationships with. Things seemed to change around 2011 when the company went through an IPO and people like me seemed to be ostracised, I still had contact with LinkedIn but always felt a sense of distrust, defensiveness and blatant secrecy from them. So you can imagine that I was feeling an interesting mix of excitement and trepidation as I signed in as a visitor this week. First impressions were equally mixed, the reception area was very cool with funky iPads required to sign in that sent a message to the person you were visiting, on the negative side though part of the signing in process involved signing an NDA (non-disclosure agreement) which immediately had me wondering if nothing had really changed beneath the surface! And then I met Miguel and Donna. The amazing Miguel and Donna at the traditional London phonebox in LinkedIn London’s reception. I can’t speak highly enough about Miguel and Donna. They both have a deep understanding of social selling and a genuine passion for LinkedIn, they also made me feel extremely welcome and valued. Within an hour all my reservations about secrecy and distrust were dissipated. These guys are great ambassadors for LinkedIn because they are honest, open, funny and  knowledgable. Cultures do not change overnight and I’m sure there are plenty of things that LinkedIn can still improve but if these two are an example of the ‘New LinkedIn’ then we have a lot to look forward to (so long as Microsoft don’t decide to change things!). The offices are some of the nicest I have seen (and I have seen many), each floor has a different theme but all based around London/England. We spent time is a Musical themed room, a Fish and chip shop room, a Sweet shop room and my favourite of all, the classically English ‘afternoon tea’ room. On the second day I had to deliver a 30 minute presentation on Sales Navigator that was assessed, a score below 70% would result in failing the course so I spent some time the night before practising! Fortunately I managed to pass with flying colours - Can you image the embarrassment if I failed?! So now I just have to complete a post course assignment and I will be a LinkedIn-approved Sales Navigator Trainer! Whilst that will be nice, the most important goal for me was to establish a more productive relationship with LinkedIn and thanks to the attitude of Miguel and Donna, I’m confident that has been achieved. Sales Navigator This is an update to my original review of Sales Navigator (SN) in episode 83. The main difference I see now is that they have improved on the most important element of this social selling tool - focus! LinkedIn can be a very distracting place and sales people often have a tendency to get easily distracted so LinkedIn have worked hard to ensure that a Sales Navigator user can stay on the SN platform all the time without having to keep flicking back to Linkedin. This is critical and I’m impressed that LinkedIn have improved it in this way. The home page in SN has no distractions, just a stream of updates, comments and news