Today With Delyse Berry: Today, I am joined by Delyse Berry, owner of Upstate Down, an interior design studio and real estate brokerage, with also a home decor store. Delyse uses a process built around a holistic approach which entails a clear formula for clients to understand what they do, their vision , and the best execution process. This framework delivers an incredible experience for clients, a streamline process for them, and has grown their business faster and more effortlessly. Listen in to get the details! Pick It Apart [3:07] How Delyse shares the process with clients without overwhelming them. [10:30] Trusting yourself so others can trust you. [12:36]  Delyse breaks down what is on the spreadsheet that clients see, and the spreadsheet that only she and her team see. [17:00] Backing up all of your documents. [24:03] How Delyse built momentum in her business in such a short period of time. [:55] Since they charge hourly, Delyse shares how they track the hours and how they invoice. LuAnn Nigara and Delyse Berry's Ah-Ha Moments  “The execution process is as important as the end result.” - Delyse Berry  “I think the industry needs to look at the way in which it is executed. If a client isn’t happy about something, we need to look at how we contribute and deliver the news to them.” - Delyse Berry “Laying out as much up front as you can during your initial conversation with a client is very important.” - Delyse Berry “A beautiful outcome can’t come from a crappy process.” - LuAnn Nigara More About Delyse Berry CEO & Principal Broker. Rhinebeck resident by way of New Jersey and Brooklyn. Interior Designer and Principal Broker with 10+ years experience in high end Real Estate in the Hudson Valley. Holiday enthusiast, treasure collector, and proud mama. Is secretly re-designing every room she enters. Connect with Delyse Berry Website Instagram What’s new with LuAnn Nigara LuAnn University - Registration is now OPEN for the Winter 2024 semester! Watch the Docuseries! http://www.luannnigara.com/cob Get The Goodies! For checklists, resources, and extra goodies from A Well-Designed Business sign up for free here. To Get on LuAnn’s Email List, text the word designbiz to 444999! Purchase LuAnn’s Books Here: Book 1: The Making of A Well – Designed Business: Turn Inspiration into Action Audiobook: The Making of A Well – Designed Business: Turn Inspiration into Action Book 2: A Well-Designed Business – The Power Talk Friday Experts Book 3: A Well-Designed Business – The Power Talk Friday Experts Volume 2 Connect with LuAnn Nigara LuAnn’s Website LuAnn’s Blog Power Talk Friday Like Us: Facebook | Tweet Us: Twitter | Follow Us: Instagram | Listen Here: Podcast Other Shows Mentioned: AWDB #466: Power Talk Friday: Nicole Heymer: You’ve Defined Your Brand…Now What?   AWDB #930: April Gandy: The Key to Managing a Successful Renovation Project   AWDB #936: Heather Vitti Pruett: Resilience and Relationships: Keys to Success in Her Interior Design Business