Erica Keswin, a business strategist who’s worked with the world’s most influential brands, defines what a human workplace is, and how leaders can achieve it in the age of generative AI. She also talks about her newest book, The Retention Revolution. Keswin is the latest guest on Microsoft’s WorkLab podcast, in which host Molly Wood explores the data and insights about the work trends you need to know today—from how to use AI effectively to what it takes to thrive in our new world of work. WorkLab Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts Follow the Intrazone at aka.ms/TheIntrazone.