Peter Grasso and Florian Feichtner talk to Marcus Schmidt about how the clinical support they provide increases reliability: they work in multidisciplinary teams to aid clinicians along the entire patient pathway, answer questions, make expert recommendations, and provide training. Weblinks: (free professional myMED-EL login required, sign up at https://my.medel.com/) MED-EL Academy Course: Clinical Support Materials (medel.com)