Discover this podcast and so much more

Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

DocsBot: Automating WordPress Support with AI

DocsBot: Automating WordPress Support with AI

FromThe WP Minute+


DocsBot: Automating WordPress Support with AI

FromThe WP Minute+

ratings:
Length:
36 minutes
Released:
Oct 17, 2023
Format:
Podcast episode

Description

In this episode of The WP Minute Plus podcast, host Matt Medeiros interviews Aaron Edwards about his AI products DocsBot.ai and Imajinn.ai.Aaron shares his background working in WordPress for over a decade, including serving as CTO of WPMU Dev. He then discusses how DocsBot allows users to train chatbots with their own company data to use for customer support, sales, and internal knowledge. Aaron talks about the process of training the bots, pricing plans for WordPress businesses, and surprises when selling to enterprise customers.Chapter Markers:
0:00 – Intro
1:01 – Welcoming Aaron Edwards
1:03 – Using this as an AI therapy session
1:24 – Aaron’s background in WordPress
2:22 – WPMU Dev’s white label reseller hosting plans
3:35 – Training chatbots with your own data
5:04 – Using retrieval to provide factual answers
8:07 – Letting chatbots index your content
10:38 – Typical Doc Spot customers and use cases
12:02 – The process for training a DocsBot
13:15 – Bringing your own OpenAI key
15:15 – Ethics of competitors using your content
16:41 – Focusing on driving intent vs. informational content
18:11 – AI-generated content and SEO
20:23 – Creating helpful content with or without AI
22:33 – Selling DocsBot plans to WordPress businesses
25:26 – Surprises when selling to enterprise customers
28:51 – Flexible ways to integrate DocsBot bots
29:36 – Potentially expanding to other AI services
32:42 – Where to find Aaron and his AI products
Other Important Links:
The WP Minute Slack – https://thewpminute.com/support

Aaron on Twitter – https://twitter.com/uglyRobotDev



★ Support this podcast ★
Released:
Oct 17, 2023
Format:
Podcast episode

Titles in the series (49)

For long-form interviews, news, and commentary about the WordPress ecosystem. This is the companion show to The WP Minute, your favorite 5-minutes of WordPress news every week.