How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.In this podcast, we discuss:IT modernization at the USPTOIT modernization challenges in the federal governmentInformation technology procurement and IT agilityIT modernization and the cloud environmentCulture change and IT modernizationIT modernization and talent managementUsing IT modernization to improve customer experienceRPA and IT modernizationBusiness transformation and IT modernizationWatch the video and read the full transcript.https://www.cxotalk.com/episode/cio-playbook-it-modernization