The way people did business and went about their work in the capital markets changed almost overnight in early 2020 with the advent of the coronavirus pandemic — and in ways many would have previously thought impossible. Gone were the gruelling roadshows and short haul business trips as deal marketing went online. Gone too was the need to be present in the office or on the trading floor. Compliance and technological worries were swiftly overcome and record volumes of capital markets business were done despite the chaos that the pandemic brought.Now, as working conditions normalise, it is time for the industry to assess what it will keep from the pandemic experience and what it has missed the most from before. Many bankers have long since resumed normal office working but many expect — and are being given — a greater degree of flexibility. But how much flexibility is the right amount?Ultimately, capital markets are about relationships. How will building and managing those change now there is a clear expectation that there will be less business travel in the future?We discuss the findings of the survey and what will the lasting changes be to working life in the capital markets.