30 min listen
Uber, and how to fix things when trust is broken
FromFixable
ratings:
Length:
34 minutes
Released:
Aug 28, 2023
Format:
Podcast episode
Description
Welcome back to Fixable. This one’s a little different! This week, Anne and Frances dive into their area of expertise: trust. Frances recounts the time when she was brought in to help Uber fix their huge trust breakdown. Using Uber as a case study, they explain the three pillars of trust – authenticity, empathy, and logic – and actionable solutions to strengthen each leg when they’re on shaky ground.
Transcripts for Fixable are available at go.ted.com/fixablescripts.
Transcripts for Fixable are available at go.ted.com/fixablescripts.
Released:
Aug 28, 2023
Format:
Podcast episode
Titles in the series (53)
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