Guest:  Steph Hay , Director of UX, Google Cloud Security Topics: The importance of User Experience (UX) in security is so obvious – though it isn’t to a lot of people! Could we talk about the importance of UX in security? UX and security in general have an uneasy relationship, and security is harmed by bad UX, it also feels like bad UX can be a security issue. What is your take on this? How do you think about prioritizing your team’s time between day zero vs day n experiences for users of security tools? Some say that cloud security should be invisible, but does this mean no UX at all? What are the intersections between UX for security and invisible security? Can you think of what single UX change in Cloud Security’s portfolio made the biggest impact to actual security outcomes?  We have this new tool/approach for planning called Jobs To Be Done (JTBD)  - give us the value, and the history? In the world of JTBD planning, what gets better? Resources: JTBD Framework GCP IAM Recommender Recaptha Enterprise