Nataly Jahchan is a Human Factors and Ergonomics Specialist at Airbus. In her role, Nataly researches human behavior in aviation, and develops intuitive ways for people to work with the machines they operate. In this conversation with Nataly, we’ll examine the science of human factors. We’ll talk about the impact small details make in our comprehension. Why do we pay more attention to safety labels written in lowercase? And why are warning alerts more effective in a female voice? We’ll break down at the science of language — how errors in wording have led to disaster in flight, and how we can communicate better as a multi-lingual industry. Then, we’ll look to the future; how people like Nataly are changing the way we interact with our aircraft.