#161: When an incident happens in a company, what happens? Usually people are running around trying to figure out what is going on and not communicating very well.   Most likely, that is because there is not a clear process for how to handle an incident. This is also an indicator that practicing and preparing for incidents is not part of the company culture.   In this episode, we with speak with Matt Davis and Jake Englund from Blameless about their experiences about how practice can help remediate issues more quickly and why you should do it yourself.   Matt’s info: LinkedIn: https://www.linkedin.com/in/mattcookedavis/   Jake’s info: Twitter: https://twitter.com/srejake LinkedIn: https://www.linkedin.com/in/zeblith/   YouTube channel: https://youtube.com/devopsparadox/   Books and Courses: Catalog, Patterns, And Blueprints https://www.devopstoolkitseries.com/posts/catalog/   Review the podcast on Apple Podcasts: https://www.devopsparadox.com/review-podcast/   Slack: https://www.devopsparadox.com/slack/   Connect with us at: https://www.devopsparadox.com/contact/