36 min listen
Richard Brosal: The challenges of meeting rising guest expectations post-pandemic
Richard Brosal: The challenges of meeting rising guest expectations post-pandemic
ratings:
Length:
35 minutes
Released:
Jun 13, 2023
Format:
Podcast episode
Description
Richard Brosal is a hotelier who operates without “bricks or mortars.” As Co-Founder & Owner of Jet Luxury Resorts, a niche hospitality company in the condo hotel space in Las Vegas, Richard has the unique challenge of not only keeping guests happy but also satisfying the owners and investors of the properties he runs. He shares how rising inflation, costs, and guest expectations have presented hurdles in running a hospitality business in today’s post-pandemic world – plus details about his surprising and impressive morning routine.
Additional resources on this topic:
https://www.cloudbeds.com/articles/guest-expectations/
https://www.cloudbeds.com/articles/hotel-guest-communication/
Additional resources on this topic:
https://www.cloudbeds.com/articles/guest-expectations/
https://www.cloudbeds.com/articles/hotel-guest-communication/
Released:
Jun 13, 2023
Format:
Podcast episode
Titles in the series (19)
Giancarlo Carniani: What happens when you unleash your hotel’s earning power?: When Giancarlo Carniani, General Manager of ToFlorence Hotels and President and Founder of the Hospitality Innovation Academy noticed that his hotel’s room rates were always selling at their peak, he had an idea – what if he stopped limiting the reve... by The Turndown: The Podcast for Hoteliers