Identifying, analyzing, and solving pain points in day-to-day work. Kayla Barber-Perrotta, Budget and Performance Manager for the City of Brighton, Colorado, joined the podcast to talk about performance and process improvement. Kayla shared an in-depth look into the City's five-week Performance and Leadership Academy highlighting building a culture of continuous improvement and executing change. She also shared what led to the creation of the Academy and the organizational changes it has led to. Host: Ben Kittelson