In today's episode we begin by reflecting on the skills and interventions used in episode 6: building trust. We will then present our next case, in which the genetic counsellor reflected on the diagnostic odyssey faced by her client. References we found useful in our discussion:   Bernhardt, B. A., Rushton, C. H., Carrese, J., Pyeritz, R. E., Kolodner, K., & Geller, G. (2009). Distress and burnout among genetic service providers. Genetics in medicine : official journal of the American College of Medical Genetics, 11(7), 527-535. doi:10.1097/GIM.0b013e3181a6a1c2 Bernhardt, B. A., Silver, R., Rushton, C. H., Micco, E., & Geller, G. (2010). What keeps you up at night? Genetics professionals' distressing experiences in patient care. Genet Med, 12(5), 289-297. doi:10.1097/GIM.0b013e3181db82d9 Injeyan, M. C., Shuman, C., Shugar, A., Chitayat, D., Atenafu, E. G., & Kaiser, A. (2011). Personality traits associated with genetic counselor compassion fatigue: The roles of dispositional optimism and locus of control. Journal of Genetic Counseling, 20(5), 526-540. doi:10.1007/s10897-011-9379-4 Lee, W., Veach, P. M., MacFarlane, I. M., & LeRoy, B. S. (2015). Who is at risk for compassion fatigue? An investigation of genetic counselor demographics, anxiety, compassion satisfaction, and burnout. J Genet Couns, 24(2), 358-370. doi:10.1007/s10897-014-9716-5 Silver, J., Caleshu, C., Casson-Parkin, S., & Ormond, K. (2018). Mindfulness Among Genetic Counselors Is Associated with Increased Empathy and Work Engagement and Decreased Burnout and Compassion Fatigue. J Genet Couns, 27(5), 1175-1186. doi:10.1007/s10897-018-0236-6 https://www.heti.nsw.gov.au/education-and-training/courses-and-programs/international-medical-graduate-information/cultural-awareness Join the discussion on social media with #GCchatpodcast  On our website, you will find suggestions for support, our privacy statement and disclaimer, and more information about topics referenced in our discussion.  http://www.gcchatpodcast.libsyn.com