Mac McNeil has been a leader in the financial industry for seventeen years in various leadership roles. He is currently the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he leads Enterprise Operations. What does My Great Aunt EDNA stand for, and how did this leadership platform come into existence? When did you first come to know about the spirit of excellence? What do you mean by leadership wilderness, and how can leaders that my feel that they are there escape it? Explain Excellence - Confidence = Mediocrity. You have a section in your book called "Broken Mirror." How can this concept help leaders continue to improve? Mac McNeil Mac McNeil is the author of My Great Aunt EDNA book and weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He began his career with JPMorgan Chase in Branch Banking, and spent four years as a 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014. He accepted a position of Vice President, Operations Market Manager, where he managed over 100 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor's degree in Business Administration from Pfeiffer University, a Master's degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix.Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, and The Black Organization for Leadership Development for JPMorgan Chase. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.