In this episode we’re taking a special in-depth look at a segment of our business that most people don’t even know about. We call it ‘Last Chance’, and it’s exactly what the name implies. At the very end of the life-cycle of our merchandise there exist two stores, one in Phoenix Arizona and one in the suburbs of Chicago, that serve as our last chance to sell any and all unsold merchandise. They are unlike any Nordstrom store you’ve ever been to. So to help explain Last Chance we’re going to talk with a repeat Nordy Pod guest, Greg Pender, who is our Senior Manager in charge of profit recovery throughout the Rack and Last Chance stores. Greg is going to take us on a little trip over to our Last Chance location in Phoenix to meet some of the employees that work there, as well as a few customers that frequent the store nearly every single day. You’ll also hear from Marge Arnold, our Last Chance Store Manager in the Chicago area. So settle in as we take you all the way to the very end of the Nordstrom merchandise ecosystem, to the Last Chance.

Thanks for tuning in to episode 33. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.