At this year's Global Department Store Summit, a conference that brings together CEOs and senior department store executives from every continent to discuss pressing topics facing our industry, I had the great opportunity to get on stage and interview Chip Bergh. Chip is an extremely talented guy with an impressive résumé, having held many high-level leadership positions at Procter & Gamble, growing well-known brands like Swiffer, Old Spice, Gillette and Folgers, to name a few. More recently, after joining Levi Strauss & Co. in 2011, Chip took on the challenge of revitalizing the iconic but aging denim brand, moving it back into the cultural spotlight that it once held. It's an insightful comeback story that will benefit any brand executive listening in. And aside from his commercial success, it was inspiring to hear Chip's unique perspective on the role of business in society. He has effectively used the platform afforded him as president of one of the world's largest apparel brands to promote action on some of the most important social issues of our time.

After my conversation with Chip, you'll hear a pretty remarkable story told from the perspective of two employees, Manolo Gonzalez and Joey Capo—both present at one of our more unique and exciting store openings in Puerto Rico, and both dramatically affected by the devastating events that led to the closing of the store only a few years later. The resilience of these two employees and the many others around them stands as a heartening example of hope in the worst of situations, and we're proud to have played some part in offering relief as they found their way back on their feet.

Thanks for tuning in to episode 13. We hope you enjoy it!

Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation!