Our guest today is Jeanette Mellinger, Head of UX Research at BetterUp and our User Research Expert in Residence at First Round.

In today’s conversation, Jeanette unspools her tested playbook for high-quality customer interviews, with particular advice for founders in the very early days of validating an idea, including: 

The three-step framework for a thorough user-research process

The biggest mistakes she’s noticed after working with dozens of early-stage companies 

Specific advice for structuring an interview flow and crafting better questions that unlock essential insights

You can follow Jeanette on Twitter at @jnetmell 

You can email us questions directly at review@firstround.com or follow us on Twitter @firstround and @brettberson.