Hidden in plain sight is the most important procedure we do. Listening. And not just listening, but listening to understand. Measurable, improvable, and, when done well, can have an incredibly positive impact. Intention is key with listening: are we doing it to understand or to win? In this episode, we break down specific strategies for quality listening, potential pitfalls, and how to know when you've got it right. Guest bio: Lon Setnik MD is an Emergency Physician and Associate Director of Clinical Programs at the Center for Medical Simulation with expertise in communication Registration is now open for the FlameProof Course The big kahuna! A year in the making, Scott Weingart and I are launching the FlameProof Course starting in September 2023. This is a small cohort six-month course specifically for emergency and acute care physicians that will build and strengthen tools for career longevity, strategies for well-being, life balance, and so much more. Learn more on the brand-spanking new website. Half day in person. Flameproof: Shift KickAssery workshop on May 29, 2023, at the Cosmopolitan Hotel, Las Vegas. 9a-1p. Limited space (intentionally). This is a PreCon for Essentials of Emergency Medicine. Register Here. Our first-ever listener survey Your feedback helps us improve the quality of our podcast. We'd really appreciate it if you could spare a few minutes to answer this survey.    In this episode, we discuss: The concept of listening as a procedure Two modes of listening: listening to understand and listening to win  Specific tools for listening to understand Separating the problem from the person The external marker of quality listening Finding the optimized solution in patient interactions Negotiation strategies for success Active vs empathic listening How to stay present during conversation Interested in one-on-one coaching? Learn more at roborman.com For full shownotes visit our podcast page