Part of practicing medicine is telling patients NO. It’s never fun to do so and it can be a draining daily task. It doesn’t have to be that way! In this episode, we break down pitfalls and pearls in these situations as well as specific scripting to help the medicine go down.  Mentioned in this episode: Scott Weingart and I are putting on the Flameproof: Shift KickAssery workshop on May 29, 2023, at the Cosmopolitan Hotel, Las Vegas. 9a-1p. Limited space (intentionally). This is a PreCon for Essentials of Emergency Medicine. Register Here. (The Flameproof reg is halfway down the page)  Interested in one-on-one coaching? Learn more at roborman.com For full show notes visit our podcast page   We Discuss: What is the Spock Retreat? The scenario: a patient pushes for something that they think will help but will actually harm. A common response when we get pushback on our logic. You can’t please all the people all of the time. When embracing our inner Spock is the right move. When embracing our inner Spock could be the wrong move. Introducing Bones McCoy. Why scripting is important. How to approach a situation that is frustrating and illogical. What do you want to avoid?  How to say “no” in a positive way: The Yes, No, Yes framework, compliments of the Harvard Program on Negotiation. What does Yes, No, Yes sound like in real-time? A script for pushback. For full show notes visit our podcast page