33 min listen
The Litigation Psychology Podcast - Episode 156 - Handling the Crisis Response to a Cybersecurity Breach
The Litigation Psychology Podcast - Episode 156 - Handling the Crisis Response to a Cybersecurity Breach
ratings:
Length:
32 minutes
Released:
Mar 6, 2023
Format:
Podcast episode
Description
Sean Murphy, Practice Leader for CSI's Crisis Communications Practice, talks with Dr. Steve Wood about handling the crisis response to cybersecurity breaches. Sean offers good and bad examples of companies involved in cybersecurity crises, how they handled those situations, and what were the outcomes. Sean shares a guide that companies who have successfully navigated cybersecurity breaches and risks followed by taking a methodical, strategic approach to a crisis:
1. Top management led the crisis response;
2. Communicated quickly and transparently about the breach;
3. Designated an effective spokesperson;
4. Offered a solution;
5. Never played the blame game;
6. Made a change in how they handled their customer's data to prevent this from happening again
Lastly, Sean shares his thoughts on how to handle internal communications. He covers the importance of having your crisis team work as part of the privileged team so that those communications are protected in any future potential litigation. And he also talks about the value of having a crisis plan in advance that outlines management of company policies on what and how employees can and should communicate and when.
1. Top management led the crisis response;
2. Communicated quickly and transparently about the breach;
3. Designated an effective spokesperson;
4. Offered a solution;
5. Never played the blame game;
6. Made a change in how they handled their customer's data to prevent this from happening again
Lastly, Sean shares his thoughts on how to handle internal communications. He covers the importance of having your crisis team work as part of the privileged team so that those communications are protected in any future potential litigation. And he also talks about the value of having a crisis plan in advance that outlines management of company policies on what and how employees can and should communicate and when.
Released:
Mar 6, 2023
Format:
Podcast episode
Titles in the series (100)
The Litigation Psychology Podcast - Episode 11 - The Impact of the COVID-19 Crisis on Civil Jurors' Attitudes and Decision-Making: In this episode of The Litigation Psychology Podcast, CSI Litigation Consultants Dr. Steve Wood and Dr. Lorie Sicafuse discuss what the research says about how jurors' attitudes, behaviors, beliefs, and decision-making might be affected by the COVID-19 p... by The Litigation Psychology Podcast