Anniversary Episode Pt1 with Dr Katie Best, Leadership Coach and MBA faculty & Keith Douglas, Executive Vice President Mastercard MPGS. This podcast is taken from the live studio introduction of the Anniversary Episode. We discuss, what is leadership? How has the pandemic changed the questions leaders ask themselves? Have the Ways of Working changed forever? What is the importance of Human centred Leadership including patience, kindness, reflection and empathy.  As Keith says "If you ever thought you were too small to be effective, you've never been to bed with a mosquito." Enjoy this episode.