Today we have Joan Cannon, Senior Director Scientific Affairs at Lundbeck. Joan discusses the future of KOL engagement and what changes as well as new strategies will emerge.    In this episode we discuss: Joan’s background and her current career How she landed her first MSL role Her MSLs and team in the midst of COVID Their current plan for KOL engagement given the travel bans, etc How she handled the lack of facetime What adjustments did they make within their organization regarding metrics What she anticipates the future to look like and the ideas that she and her team are working on to maintain and continue building KOL relationships What new skills are now mandatory for MSLs given the effect of COVID 19 Her thoughts on travel hesitancy amongst her team  Her advice for MSLs and MSL Leaders as we look to the future