45 min listen
How to Deal with a Negative Client #51
ratings:
Length:
39 minutes
Released:
Nov 17, 2020
Format:
Podcast episode
Description
How to Deal with a Negative Client (Online Trainer Show #51) Whatever business you have, there’s one thing you cannot avoid - dealing with a negative client. How do you respond? Listen up as Carolina and Amber take centerstage to share lessons acquired in dealing with different clients. They walk us through common negativity issues and the realization that every client is different. They also go deep into the importance of analyzing client information, the value of listening, and how to ask the right questions using motivational interviewing techniques. In This Episode: Amber opens the discussion by sharing her experiences with clients’ negativity [11:39] The importance of setting up boundaries [13:05] Deep diving into the cause of clients’ negative issues [27:25] Tips on responding to clients’ frustrations [29:00] What is the “Assumed Benevolence” mind frame [31:57] Every client is different [32:39] "Look at a client's negative emotions as data. It's information you use to help coach them better." - Amber Reynolds Clients are Humans People are not inherently mean. When dealing with demanding clients, remember that they are humans like us. We all go through situations that trigger negativity. Do not take things personally. Be empathetic and compassionate but set up your boundaries, then respond appropriately. Understanding Common Client Issues To effectively deal with client issues, it’s good to identify what they are. In the course of running your business, expect to experience one or more of the following: all or nothing, filtering, overgeneralization, mental reading, blowing small things out of proportion, and lots more. Pause Button Mentality can be quite harmful to a client. Therefore, it is important to recognize this common habit and help them through it. The Proper Response to Clients’ Negativity Listening and knowing how to ask the right questions are useful skills in diffusing clients’ frustrations. Do not dictate and try to solve every problem they have. Instead, help them navigate their emotions. Be discerning. What works for one client might not work for another. Ready to scale up your online fitness business? Apply for OTA 2 here: www.thePTDC.com/OTA2 SPONSORS Get started TODAY with the world-leading certification and business development program for personal trainers, nutrition coaches, and gym owners – The Online Trainer Academy: https://onlinetrainer.com/academy Enjoy this special offer of 60 days FREE on PT Distinction from The Online Trainer Show! - https://www.ptdistinction.com/ots YouTube - https://www.youtube.com/user/JonGoodmanPTDC
Released:
Nov 17, 2020
Format:
Podcast episode
Titles in the series (100)
The Secrets to Focusing on the Right Things in Your Business #6: The Secrets to Focusing on the Right Things in Your Business (Online Trainer Show #6) A lot of people that start a business don’t realize that many of the things that matter, truly don’t. Are you too busy comparing yourselves to other... by The Obvious Choice