Digital transformation (DT) is often easier said than done, but it’s essential for organizations to transform to remain competitive. In this episode, David Linthicum talks with Thomas Erl, author of the book A Field Guide to Digital Transformation, about putting DT concepts into practice. According to Erl, customer centricity is the driving force behind DT efforts, and to be successful, it’s absolutely critical to have the right thought leadership at the helm of any DT initiative.