An active online community can play a huge role in getting your members to stick around long term.
However even just a small negative element can quickly turn your community into a toxic place that nobody will want to be involved in, unless you keep on top of things and implement steps to ensure a positive environment.
In this episode of The Membership Guys Podcast, I delve more into managing your community dynamic and how you can ensure your online group or forum is one that members enjoy being part of.
In this episode you'll learn: Why the dynamic of your membership community is crucial for member retention
The importance of setting and enforcing community guidelines
What your role as community leader involves, and how you should set the tone
Why it's a good idea to use real names and profile pictures