This week, Stan and Chris speak to Ruba Borno, Senior Vice President and General Manager in Cisco's Customer Experience organization. Stan first met Ruba when she was Chief of Staff to the CEO at Cisco and has been impressed at how Ruba has been a “make it happen” executive throughout the years. Ruba has her Ph.D. in Electrical Engineering and spent time at Boston Consulting Group before coming to Cisco in 2015 - where she has been Vice President of Growth Initiatives and Vice President and General Manager of Cisco Managed Services, before serving in her current role. Stan and Chris speak to Ruba about why empathy, emotional intelligence, and resilience are important in our leaders, why leaders should ask questions rather than give answers, and how her own experience as a refugee has influenced how she sees her career and leadership.