One of the biggest shifts I made in my business as a leader and CEO is when I went from being a task assigner to assigning ownership of results. This was a huge “a-ha” moment for me. You can’t grow your business if all you’re doing is assigning tasks. You have to be able to assign ownership to specific people on your team. With that, you’re going to want to have specific KPIs or success metrics that you’re watching. Sometimes they’re easy to determine, but there are some positions on our team that aren’t as easily attributable to revenue or profit. So today on Art of Online Business, I sat down with Erica Macauley to talk about how we can determine success metrics for those support roles in your business. This is critical if you want to shift from a day-to-day entrepreneur to the leader and CEO of your business. Erika is a systems slayer, chaos coordinator, Trello evangelist, and pretty dang good at whipping the back end of businesses into shape. She’s an OBM, integrator, and project manager who works with 6 and 7-figure creative business owners to get her Type A brain wrangling all their amazing visionary ideas into actionable outcomes. In this episode, you’ll learn:What your first hire should beThe importance of finding the right people to hireWhy you have to start with your job descriptionTips for writing success metricsKPIs you can use for these hard-to-quantify roles What you shouldn’t put in your KPIsWhat to expect from contractorsIdeas for rewarding your teamLinks & Resources:Get Erika’s resources https://erikamacauley.com/rickThe Art of Online Business websiteDM me on InstagramVisit my YouTube channelThe Art of Online Business clips on YouTubeFull episodes of The Art of Online Business Podcast on YouTubeThe Art of Online Business Podcast websiteCheck out my Accelerator coaching program*Disclosure: I only recommend products I use and love and all opinions expressed here are my own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission.Erika Macauley’s Links:Visit Erika’s websiteBook a Hiring ProjectFull show notes available at www.rickmulready.com/661We've made some big changes to my Accelerator coaching program recently, including two 30-min 1-on-1 coaching calls with me each month. If you are interested in 1-on-1 and group mentorship to help guide you to the next level of your business through things like clear systems, creating an effective and efficient team, and a growth-focused strategy, head over to www.rickmulready.com/accelerator to fill out the short application.