12 min listen
Why Uber settled with the city of Chicago and what it means
FromFirst Bite
ratings:
Length:
7 minutes
Released:
Dec 9, 2022
Format:
Podcast episode
Description
Uber Eats agreed to pay the city of Chicago $10 million as a legal settlement for listing Chicago restaurants in both Uber’s and Postmates’ apps without the restaurants’ consent, according to reporting from the Chicago Tribune on Dec. 5. The legal agreement is the result of a two-year investigation into Uber’s practices and the company was found in violation of Chicago’s emergency fee cap ordinance, and other advertising-related conduct, according to a press release from Chicago Mayor Lori Lightfoot’s office.Under the settlement terms that began last year, Uber had to pay $13.3 million to restaurants that were charged outside of that 15% fee cap and will have to pay an additional $2.25 million to restaurants for the same reason moving forward. In 2021, Uber had removed all restaurants that had not expressly agreed to be listed on the platform from both Uber Eats and Postmates, and will pay $3 million to restaurants that were listed without permission in total to restaurants. Uber will also pay $1.5 million to the city of Chicago to cover costs and fees of the investigation.
Released:
Dec 9, 2022
Format:
Podcast episode
Titles in the series (100)
This is the next big restaurant trend: McDonald’s first started testing self-service kiosks in 2003 – an ice age ago in tech terms. But it took quite some time for the technology to prove its return. In fact, the McDonald’s U.S. system didn’t implement kiosks systemwide until 2020. Taco Bell also pressed the gas on kiosks in 2020 and even introduced a kiosk-only Cantina model last year. The technology is expected to play a big role as the chain works toward its 50% digital sales mix goal. Panera was a few years ahead on kiosk integration, and has since made them a focal point of its new digital-only formats. With heavyweights like McDonald’s, Taco Bell and Panera proving the value of self-order kiosks, the slow trickle that began in 2003 seems to be accelerating into a steady stream at larger chains. This is evidenced from the past few rounds of earnings calls, including Shake Shack’s Q3 call Thursday, in which CFO Katie Fogerty said kiosks are the chain’s most profitable channel, yiel by First Bite