Professor Snow is an Associate Professor and Lee Tom Perry Distinguished Fellow at BYU's Marriott School of Business. He serves as director of MBA Programs at BYU. Before rejoining the Marriott School's faculty, he was an Associate Professor of Technology and Operations Management at Oxford University's Saïd Business School. He also was a Fellow (faculty member) at Oxford University's Exeter College. He was an Associate Professor at the Marriott School from 2010-2018. He was a chaired Assistant Professor at the Harvard Business School from 2004-2010, where he taught the core MBA course in Technology and Operations Management, and he co-developed and taught the Operations Strategy elective course. He was a lecturer at Wharton in 2010-2011 and has been a Visiting Lecturer at Oxford University, a Visiting Professor at Dartmouth University's Tuck School, and a Visiting Professor at Harvard Business School. He has taught in executive education programs at HBS, including Building Competitive Advantage through Operations (BCAO), Leading Product Innovation (LPI), and Senior Executive Program, China (SEPC). He has also taught executive education programs at UCLA, Tsinghua University, Chalmers University, University of Xiamen, Universidad de La Sabana (Bogotá), and many others.Professor Snow's research addresses two areas. The first seeks to improve our understanding of technological innovation, and specifically of the complex relationship between new and old technologies that exist during technology transitions.His second area of research is in Service Operations—both in the building of theoretical microfoundations to help define the field and in empirical research on the impact of IT on service employee productivity.He holds a Ph.D. from the University of California, Berkeley’s Haas School of Business, and an MBA from BYU's Marriott School of Management. He has worked for Ford Motor Company as a financial analyst, and he advises firms facing decisions about Research and Development, technology transitions, and the issues associated with new technology adoption. He serves on the Board of Directors of Ceramic Process Systems (NASDAQ: CPS-H).