Identifying opportunities for improvement is a characteristic of being a leader, but taking the risk and initiating the change can be challenging. Join Jonathan Bartels from the University of Virginia Health System as he shares his journey of identifying opportunities and pioneering “The Pause” and “Compassionate Care Retreats” to help improve experiences for patients and nurses.This episode is brought to you by: AACN’s Fundamental Skills for Nurse Managers, with information available at www.aacn.org/managercourse