Have you ever experienced a medical situation where communication made a world of difference? In this episode, we welcome JoAn Majors, a dental professional and author of the new book, "Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams." JoAn shares her personal story of a life-altering medical event and how it highlighted the critical role of soft skills in healthcare. We delve into the book's key concepts, including the power of open-arms communication and the importance of leadership in patient care. JoAn emphasizes that dentistry is changing, and soft skills are more crucial than ever. Whether you're a dentist, a team member, or simply interested in exceptional patient care, this episode is packed with valuable insights.