Andy Holt joins the podcast to talk about what it means to be a 24-Hour Technician. We talk about what it means to be HVAC/R technicians AND deal with the human aspects of our lives at the same time. Service technicians differ from installers in that they do much of their work solitarily. They spend a lot of time by themselves. They’re also on their feet very often and may do emotionally exhausting work, but they can earn a respectable living and accumulate savings for the future. To make our work and the emotional burdens that come with it more manageable, we can try to control how we react—take out head trash. Most people—but especially technicians—experience anxiety, and worrying about things takes a major toll on us. We also may need to apologize to people who we simply can’t access. Andy goes over some of his best tips for dealing with those sources of worry. The goal is to eliminate negativity—clearing up negative aspects of your life and not being weighed down by individuals who negatively affect your life. As technicians, we do a lot of work to help other people, and the opportunities are endless for us. Customers may not always understand the value of the work we do, but we can bring positive experiences to them. We can find a lot of fulfillment in our work that way and bring positivity to our own lives. Andy and Bryan also discuss: Replacing negative thoughts with more positive ones The power of handshakes and eye contact Carrying burdens and being kind Apologies and forgiveness How to apologize to inaccessible people Being a “24-Hour person” Using overtime to avoid our lives outside of work How to manage anxiety Casting a future Andy Holt’s Outdoor University   To get in touch with Andy, visit https://toprate.com/ or call (706)-888-2332. You can also email Andy at andy@toprate.com.  If you have an iPhone, subscribe to the podcast HERE, and if you have an Android phone, subscribe HERE. Check out our handy calculators HERE.