This episode of ICEF Exchange takes a closer look at the role of agents and how it has shifted during the pandemic. More than ever this year, agents are not only providing educational advice but are also increasingly called on to mentor students, provide emotional support, calm anxieties of parents and students and help them manage the psychology of disappointment and hope. This episode hears from Stephanie Zimmermann, Senior Agent Relations Manager, ICEF, David Mandil, Managing Partner, NM Educação Internacional/NM International Education, and Britta Vincent, Founder & Owner, International-sur-Loire. This episode of ICEF Exchange is in partnership with HSBC – The global financial leader in supporting parents and students in the international education journey. To find out more, check out HSBC's website: https://internationalservices.hsbc.com/yearofopportunity/?cid=HBEU:JL:S0:IB:00:2010:007.